Planet Labs Inc.
Manager, Customer Success – Commercial Markets
USARemotePosted Today$121,840 – $152,320
Full TimeSeniorRemoteUS
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Job Description
Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unpr
Key Highlights
- Commercial Accountability: You are responsible for regional/segment performance metrics, including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion, and team hiring/retention targets.
- Team Leadership & Coaching: Recruit, mentor, and lead a high-performing team of CSMs (US and Europe based), establishing best practices for high-touch customer engagement and value delivery.
- Executive Escalation & Account Health: Serve as the senior escalation point for key commercial accounts, navigating complex stakeholder dynamics and turning around at-risk enterprise relationships.
- Sales Co-Pilot & Growth Partner: Partner closely with Sales Leadership and Account Executives to align account growth strategies, ensuring a unified front during renewals and expansion opportunities.
- Value Realization & QBRs: Co-lead executive business reviews (EBRs) and establishes clear ROI frameworks to help enterprise clients measure and articulate the business impact of Planet solutions.
About the Company
Planet Labs Inc.
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$121,840 – $152,320
Location
USA
Work Mode
Remote
Posted
Today
Country
US