Leidos
HPC Advanced Customer Support Specialist
USARemotePosted Today
Full TimeMidRemoteUS
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Job Description
Job DescriptionIf you’re interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful sup
Key Highlights
- Install and verify user-requested software applications. This includes managing associated build environments, advanced libraries, software containers, and related models or data needed to execute the applications.
- Assess, install, and verify software using various source code build and management systems on the HPC platform. If a software package is incompatible or requires structural changes, you will coordinate with System Administrators, Tier 3 specialists, or vendors to resolve the environment issue.
- Help users compile, debug, and run their own custom-developed codes across various systems with different node configurations.
- Identify existing software within the portfolio that can satisfy end user’s research requirements. If the specialized software does not exist or requires niche expertise to identify/configure, you will collaborate with other software Subject Matter Experts (SMEs) to resolve the issue.
- Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage how tickets are routed between Tier 2B, Tier 3 specialists, System Administrators, and external support vendors.
Qualifications
Required Qualifications
- Must hold an active in scope Secret clearance prior to start. (US Citizenship required)
- Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience
- Communicates effectively both orally and in a written form with users and office staff
- Experience working with HPC resource managers such at Slurm or PBS Pro
- Experience supporting a scientific userbase
- Application installation or optimization experience on an HPC system
- Experience working with MPI
- Experience building software via CMAKE or Spack
About the Company
Leidos
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Job Details
Employment Type
Full Time
Experience Level
Mid
Location
USA
Work Mode
Remote
Posted
Today
Country
US