Support Engineering Manager (APAC)

Key Highlights

• Represent APAC for the global team. Be the leadership presence on during APAC hours. You’ll lead as one of the larger team: shared standards, shared bar, shared playbooks.
• Genchi genbutsu: go and see. This isn’t a role where you stop reading tickets. You’ll regularly sit with tickets yourself, partly to stay sharp, partly because you can’t manage what you don’t see.
• Keep the team singular across timezones. Partner with your EMEA and AMER counterparts on coverage, escalations, and handoffs. The goal is that a customer can’t tell which region picked up their ticket, because the team feels like one team.
• Turn signal into product. Work directly with Engineering and Product as a peer to surface patterns, file the right bugs, advocate for the right fixes, and make sure the loop from “user hit something weird” to “we shipped something better” is short. This is a collaboration, not a handoff.
• Raise the technical bar on the team. Support and provide support engineers a path to improve on Postgres, on our platform, and on how to actually debug a system rather than guess at it. Help build the playbooks, the runbooks, and the habits that scale.