LaunchDarkly
Head of Customer Marketing
USARemotePosted Today$171,000 – $235,000
Full TimeExecutiveRemoteUS
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Job Description
About the Job:We are seeking a strategic, results-driven Head of Customer Marketing to lead our global customer marketing function. This role has significant influence on shaping brand messaging and p
Key Highlights
- Lead our customer storytelling program. Build a steady pipeline of customers who are excited to share stories about how they are solving their biggest business challenges, how they are evolving in the AI-era, and how they use LaunchDarkly being part of their AI SDLC.
- Establish an executive advisory board that builds trust, feedback loops, and advocacy from decision makers at our most important customers.
- Source and interview customers (in-person and on camera) to produce customer case studies in the form of written case studies, videos, and quotes.
- Source and manage customers who speak live alongside LaunchDarkly at both buyer and internal events.
- Oversee all peer review programs (G2, Peerspot, Gartner Peer Insights, and TrustRadius) to ensure LaunchDarkly maintains leader status on all platforms.
Qualifications
Required Qualifications
- Typically requires a minimum of 12 years of related experience, including at least 3 years of supervisory experience.
- 7+ years of customer advocacy experience including managing a team of individual contributors.
- Experience working directly with a developer / software engineering audience.
- Demonstrated ability to build scalable operational frameworks and lead teams through complex, cross-functional programs.
- Demonstrated ability building strong one-to-one relationships and facilitating GTM and executive team relationships with customers.
- Experience using customer advocacy tools such as Champion and UserEvidence.
- Strong analytical and data-driven mindset, with experience using CRM and customer lifecycle tools such as Salesforce and Gainsight.
- Exceptional written and verbal communication skills, with the ability to create compelling content and messaging for diverse audiences.
- Experience working with global, remote teams and collaborating with cross-functional stakeholders.
Skills & Technologies
Go
About the Company
LaunchDarkly
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$171,000 – $235,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US