Tailscale

Tailscale

Founding Senior Customer Engineer

SingaporeRemotePosted Today
Full TimeSeniorRemoteSG

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Job Description

About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinat

Key Highlights

  • Serve as the founding regional hire for the Singapore customer engineering team, leading the local expansion and recruitment efforts.
  • Build and establish Tailscale’s company culture and operational standards within the new Singapore region.
  • Manage day-to-day support operations for a pod of 1-3 Tier 1 and Tier 2 Support Engineers.
  • Lead the hiring, onboarding, technical mentoring, and career coaching for all direct reports in the region.
  • Coordinate in-office time to foster team collaboration, establish the local office environment, and support new hires.

Qualifications

Required Qualifications

  • 6+ years of experience in a technical support role within a SaaS environment.
  • Experience leading through technical expertise, coaching, or formal mentoring; previous people-management experience is beneficial but not essential.
  • Proven experience building teams or establishing operational processes in a new region or startup setting.
  • Strong technical background in networking fundamentals (TCP/IP, DNS, firewalls, and routing).
  • Proficiency with networking and security concepts (k8s a plus)
  • Experience with identity management and SSO integrations such as Okta, Azure AD, and Google.
  • Previous experience in supporting customers across OS’s (Linux, MacOS, Windows, etc)
  • Proven ability to manage and optimize support workflows across processes and tooling.
  • Data driven mindset with the ability to track and act on metrics like CSAT, TTFR, and TTR.
  • Excellent communication skills for translating technical concepts to both customers and internal stakeholders.
  • Ability to thrive in a fast-paced environment while managing multiple competing priorities.
  • Expectations include travel within APAC as needed to perform the role as well as travel to North America from time to time for internal meetings and global conferences.

Skills & Technologies

AzureLinux

About the Company

Tailscale

Tailscale

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Job Details

Employment Type

Full Time

Experience Level

Senior

Location

Singapore

Work Mode

Remote

Posted

Today

Country

SG