Genesys
Principal Software Engineer
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Job Description
Join the Innovation team at Genesys, where we’re redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We’re looking for a Principal Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Qualifications
Required Qualifications
- Minimum of 10+ years of professional software development experience
- 2+ years working with AI solutions
- Proven expertise in agentic AI development, including hands-on experience with RAG, RAG pipelines and MCP framework
- Proficiency in Go for backend development
- Strong experience in system prompt engineering and tool use configuration and tuning
- Strong experience with JavaScript and TypeScript for front-end and full-stack applications
- Hands-on expertise with Kubernetes for orchestration and container lifecycle management
- Proven experience building and deploying cloud-native solutions on AWS (e.g., EKS, Fargate, Dynamo DB, EC2, ECS, Lambda, S3)
- Solid understanding of microservices architecture and RESTful API design
- Strong analytical and problem-solving skills with attention to detail
- Bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
Preferred Qualifications
- Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
- Exposure to UX design principles or experience developing intuitive user interfaces
- Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
- Demonstrated contributions to open-source projects or a strong GitHub portfolio
- Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
- Knowledge of Agile/Scrum methodologies and team collaboration practices
Skills & Technologies
About the Company
Genesys
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Sign in to applyJob Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$165,400 – $290,800
Location
Virtual Office (Florida), FL
Posted
1 day ago
Country
US