Tailscale
Customer Support Engineer (Tier 1)
GBRemotePosted Today£49,770 – £78,210
Full TimeSeniorRemoteGB
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Job Description
About Tailscale Tailscale is making safe connection effortless by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to
Key Highlights
- Act as the primary technical resource for less complex issues, resolving a wide range of configuration and networking challenges to keep them unblocked.
- Manage a high-velocity ticket queue with a consistent focus on meeting targets for time to first response and time to resolution.
- Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance.
- Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues.
- Partner cross-functionally to identify recurring friction points and advocate for improvements to the user experience.
Skills & Technologies
LinuxJira
About the Company
Tailscale
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
£49,770 – £78,210
Location
GB
Work Mode
Remote
Posted
Today
Country
GB