Feedzai

Feedzai

Engineering Manager – Customer Success

US • Full TimeRemotePosted Today
Full TimeSeniorRemote

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Job Description

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powe

Key Highlights

  • Client Advisory & Solutioning: Partner directly with our clients to evaluate their unique needs and architect the best technical solutions for the challenges at hand.
  • Team Leadership: Lead, guide, and empower a team of engineers to successfully deliver Feedzai products to customers. Act as a true servant leader, ensuring your team has everything they need to succeed in both their projects and their broader careers.
  • Talent Management: Interview, hire, train, and retain top software development talent. Build out well-defined career paths that align with your team members’ personal growth goals.
  • Process Optimization: Review, design, and implement workflows to make the technical solutions team highly efficient and predictable. Champion our best practices while constantly refining and improving our existing engineering methods.
  • Technical Excellence & Execution: Act as the Technical Lead for the team. Translate complex client needs into actionable work items for engineers, perform thorough code reviews, map requirements to features, and provide technical direction to internal and external projects.

Qualifications

Required Qualifications

  • 5–10 years of professional software development experience, demonstrating a clear trajectory of increasing responsibility in both technical depth and people leadership.
  • 2+ years of experience leading technical teams specifically within customer-facing environments, with a proven track record of managing teams of 10 or more individual contributors.
  • Passion for people development, with a history of mentoring, coaching, and elevating engineers to new levels.
  • Navigate client-facing dynamics with ease, bringing a deep understanding of the unique expectations, fast paces, and challenges that customer environments introduce to technical teams.
  • Apply solid project management principles to day-to-day operations. While you won’t manage the timeline directly, you know how to guide your team to align with project milestones and execution frameworks effectively.

Skills & Technologies

Machine Learning

About the Company

Feedzai

Feedzai

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Job Details

Employment Type

Full Time

Experience Level

Senior

Location

US • Full Time

Work Mode

Remote

Posted

Today