CommandLink
Technical Account Manager
SpainRemotePosted 19 days ago
Full TimeSeniorRemoteES
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Job Description
About Command|LinkCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor a
Key Highlights
- Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes.
- Configure the CommandLink ITSM platform: services, workflows, automation rules, escalation policies, and reporting.
- Design and implement alerting and monitoring policies aligned to SLAs/SLOs.
- Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks.
- Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success.
Qualifications
Required Qualifications
- 3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
- Relevant experience working at a SaaS company is required.
- Proven track record of owning enterprise customer outcomes end-to-end, not just advising.
- Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice).
- Background in monitoring, alerting, AIOps, and workflow automation.
Skills & Technologies
JiraPython
About the Company
CommandLink
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
Spain
Work Mode
Remote
Posted
19 days ago
Country
ES