Playson

Service Desk/System Administrator

APACRemotePosted Today

Full TimeMidRemote

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Job Description

What this role actually is This is a hands-on operational role. Your customers are our employees. The work is a mix of live support, access administration, endpoint and MDM management, onboarding and

Key Highlights

Own employee IT requests end-to-end: prioritize by impact and urgency, keep people informed, resolve, document, and prevent recurrence.
Administer user accounts, permissions, and access across Google Workspace, Atlassian, GitHub, and AWS, applying least privilege.
Run IT onboarding and offboarding: accounts provisioned on day one, access revoked promptly on exit, devices recovered.
Prepare, configure, and maintain macOS and Windows workstations through MDM: policies, software deployment, patching, encryption, and recovery.
Own IT equipment procurement, delivery, returns, and inventory accuracy for employees across supported locations, including international shipping and vendor coordination.

Qualifications

Required Qualifications

3+ years of hands-on experience in IT support, Service Desk, or system administration, with personal ownership of the areas above (not adjacent exposure while other teams handled them).
Practical experience supporting macOS in a production employee environment.
Hands-on MDM administration (Jamf, Kandji, Intune, JumpCloud, Hexnode, or similar): enrollment, policies, software deployment, compliance.
Administration of Google Workspace, plus at least two of: Atlassian, GitHub access management, or cloud IAM (AWS / GCP / Azure).
Demonstrated ownership of access lifecycle – joiners, movers, leavers – including approval flows and least-privilege practice.
Experience with equipment provisioning, inventory, and remote/international delivery.
Solid understanding of network fundamentals (DNS, DHCP, VPN, TCP/IP) and endpoint security basics (encryption, EDR, MFA/SSO).
Experience working in a ticketing system with SLAs, and maintaining written documentation.
Ability to handle a high volume of concurrent requests, interruptions, and difficult support situations while communicating calmly and clearly.
At least one concrete example of automating or redesigning a repetitive support process, where you can explain your own contribution and the measurable outcome.
Ukrainian: fluent. English: B1 or higher — enough to support colleagues, write tickets, and maintain documentation in an international company.

Preferred Qualifications

Scripting and automation (Bash, PowerShell, Python).
Apple Business Manager, Zero-Touch / automated device deployment.
Experience with VPN, LDAP, or ZTNA solutions.
Exposure to ISO 27001 / SOC 2 processes or security audits.
Interest in security topics (access control, endpoint security, Zero Trust).
iGaming industry experience.
Relevant certifications (CompTIA A+/Network+, Google Workspace, Microsoft, Apple, or similar).

Skills & Technologies

AWSGCPAzureBashPython

About the Company

Playson

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Job Details

Employment Type

Full Time

Experience Level

Mid

Location

APAC

Work Mode

Remote

Posted

Today