SOCi
Enterprise Customer Success Manager
USRemotePosted TodayCA$105,000 – CA$150,000
Full TimeSeniorRemoteUS
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Job Description
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader,
Key Highlights
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
- Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
- Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
Qualifications
Required Qualifications
- Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
- Fluency in French, Spanish, or German is a plus
Skills & Technologies
Agile
About the Company
SOCi
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
CA$105,000 – CA$150,000
Location
US
Work Mode
Remote
Posted
Today
Country
US