Unknown Company
Seasonal Customer Care Market Specialist
RemoteRemotePosted TodayCA$42,000 – CA$42,000
Full TimeSeniorRemote
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Job Description
Job Title: Seasonal Customer Care Market SpecialistRate: $21/hour CADLocation: Remote (within Canada)Application Deadline: Friday, July 31st, 2026 at 5:00pm PSTStart Date: October 12, 2026 OR October
Key Highlights
- Successful candidates must be eligible to work in Canada for the duration of the contract, through January 31, 2027.
- For successful current core staff members, you will return to your core role within the business once your seasonal contract is complete.
- Communicate with global Lush customers through various channels, including phone, chat, text, and email
- Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
- Assist with responding to customers in crisis situations
Qualifications
Required Qualifications
- Current Lush employee
- Ability to identify and assess customer needs and resolve issues with a customer-first approach
- Strong oral and written communication skills with accurate spelling and grammar
- Excellent computer skills; ability to navigate multiple screens and programs
- Open availability and flexible to working evenings and occasional weekends, overtime, and holidays
- Strong critical thinking skills, creativity, and problem-solving skills
- Exceptional organizational skills and impeccable attention to detail
- Reliable, consistent attendance, punctual, and dependable
- Strong teamwork ethic, with the ability to prioritize one’s well-being by taking scheduled breaks and staying up-to-date with company news and updates.
- Ability to maintain a calm and positive attitude, remain engaged in your work, and lead by example
- Ability to de-escalate customers
- Great team player, as well as self-motivated and proactive
- Fluid and flexible to continuous improvement changes within the department
Preferred Qualifications
- Post-secondary education
- Contact center or customer support experience
- Accustomed to working in a highly seasonal, high-pressure environment
- Written and verbal fluency in the French language is an asset
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
CA$42,000 – CA$42,000
Location
Remote
Work Mode
Remote
Posted
Today