CDW
Associate Customer Success Manager
CARemotePosted Today$62,000 – $86,910
Full TimeSeniorRemoteCA
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Job Description
The Associate Customer Success Manager (ACSM) role focuses on lifecycle engagement management of their CDW supported solutions. This role coordinates across sales, pre-sales, services, and channel tea
Key Highlights
- Establish a trusted relationship with each assigned customer and drive continued value of our technology solutions.
- Specific identification of phased upsell and cross sell opportunities of solutions and services, as well as CDW services.
- Engagement with multiple customers through proactive, open, responsive, and collaborative account management.
- Ability to orchestrate and gain strong buy-in with multiple external and internal teams and be highly connected to solution Subject Matter Experts (SMEs) throughout the customer’s lifecycle.
- Software Licensing Management Training and Support – entitlement, structure, portal(s), conversions, etc.
Qualifications
Preferred Qualifications
- 2-5 years of experience in IT relationship management, project management or account management (Nutanix preferred)
- In-depth knowledge of Microsoft Office Suite.
About the Company
CDW
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$62,000 – $86,910
Location
CA
Work Mode
Remote
Posted
Today
Country
CA