Ashby
Product Support Specialist – Americas
USA, CanadaRemotePosted Today
Full TimeRemoteCA
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Job Description
Hello! We’re Jason and Charlie, Support Managers at Ashby. We’re excited to share that we’re hiring Product Support Specialists in North America. Over the past few years, we’ve built a team of Ashby e
Key Highlights
- Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team.
- Developing workflow automation allowing for better team cohesion and efficacy.
- You are already comfortable owning complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, and communicating clearly
- You can explain technical issues concisely, you think systematically, and operate with strong ownership in asynchronous environments. You can explain the same issue differently depending on the audience, while staying clear and direct.
- You’re curious—both when addressing customers and when creating solutions that improve our workflows. You seek the answers beyond what’s on the surface.
Skills & Technologies
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About the Company
Ashby
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Job Details
Employment Type
Full Time
Location
USA, Canada
Work Mode
Remote
Posted
Today
Country
CA