Turnitin, LLC
Manager, Customer Success – Secondary Education East Coast (USA Remote)
USARemotePosted 5 days ago$91,935 – $153,225
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Company DescriptionWhen you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutio
Key Highlights
- Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.
- Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.
- Monitor and analyze team performance metrics
- Ensure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.
- Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.
Qualifications
Required Qualifications
- 5+ years of CSM experience in EdTech/SaaS
- 2+ years of Sales Management experience
- Confident working with; SFDC, Google workspace and Zoom
- Some experience working with; Tableau
- Confident in analyzing data to make strategic decisions
- Confident in development coaching and leadership skills
- 5+ years of CSM experience in EdTech/SaaS
- 2+ years of Sales Management experience
- Confident working with; SFDC, Google workspace and Zoom
- Some experience working with; Tableau
- Confident in analyzing data to make strategic decisions
- Confident in development coaching and leadership skills
Skills & Technologies
Go
About the Company
Turnitin, LLC
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$91,935 – $153,225
Location
USA
Work Mode
Remote
Posted
5 days ago
Country
US