Think Academy US
Customer Success Specialist
MexicoRemotePosted 20 days ago$40,000 – $50,000
Full TimeRemoteMX
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Job Title: Customer Success SpecialistLocation: RemoteJob type: Full-time ContractorPay Range: $20-25/hourMandarin Speaking and writing is required for this positionWho We Are:Think Academy US (www.Th
Key Highlights
- Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
- Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication.
- Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved.
- Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
- Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Qualifications
Required Qualifications
- Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
- Fast learner with the ability to understand complex processes, policies, and product details.
- Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
- Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
- Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
- Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
- Tech-savvy and comfortable using multiple communication tools and internal systems.
- Excellent verbal and written communication skills
- Fluency in Mandarin is required; proficiency in English communication is essential.
About the Company
Think Academy US
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Salary Range
$40,000 – $50,000
Location
Mexico
Work Mode
Remote
Posted
20 days ago
Country
MX