Thermo Fisher Scientific
Executive Director, Biotech Client Experience (Onboarding & Enablement) US
USARemotePosted Today$186,700 – $248,900
Full TimeExecutiveRemoteUS
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Job Description
Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThe Executive Director, Biotech Client Experience & Onboarding provides enterprise-level leadership for the Client Experienc
Key Highlights
- Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios.
- Establish enterprise-wide engagement criteria, intake governance, and prioritization models aligned to commercial and operational strategy.
- Design and enforce quality gates, startup KPIs, and lifecycle governance standards to ensure consistent execution at scale.
- Serve as the senior decision authority for complex onboarding models, escalations, and non-standard client engagements.
- Lead, develop, and performance-manage a global team of Associate Directors and Directors with full accountability for talent outcomes, succession planning, and organizational scalability.
About the Company
Thermo Fisher Scientific
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$186,700 – $248,900
Location
USA
Work Mode
Remote
Posted
Today
Country
US