Cresta
Integrations Product Manager
Remote (Worldwide)RemotePosted 28 days ago$130,000 – $190,000
Full TimeSeniorRemote
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligen
Key Highlights
- Roadmapping: Prioritize CCaaS platforms (e.g., voice, chat, SMS) for Cresta’s AI Agent integrations based on contractual obligations, market traction, and internal requirements.
- Execution: Lead multiple engineering teams to design scalable implementation approaches, build CCaaS integrations efficiently, and deliver integrations on time to ensure timely launch of AI Agents.
- Customer Interface: Serve as the liaison between Cresta’s engineering team and the customer’s business and technical teams. This involves running discovery sessions, driving key decisions, and educating customers on Cresta’s integration approach.
- Product Strategy: Develop strategies (e.g., leveraging MCP, iPaaS) for Cresta AI Agents to integrate quickly and with minimal effort with external systems (e.g., CRMs, homegrown systems of record, airline booking systems) across all verticals.
- Partnership: Strategize and execute business and technical arrangements with external partners and platforms to accelerate integrations.
Qualifications
Preferred Qualifications
- CCaaS Experience: Working knowledge of integrating with CCaaS (Contact Center as a Service) across channels (e.g., voice, chat, SMS, email).
- iPaaS Experience: Experience working with iPaaS (Integration Platform as a Service) solutions (e.g., Zapier, Prismatic) that specifically support MCP.
- Developer Experience: Direct experience in building and growing a developer ecosystem (e.g., APIs, documentation, sandboxes).
- Generative AI Protocols: Working knowledge of key Generative AI protocols and standards (e.g., MCP, A2A, or similar industry protocols).
- AI Agent Knowledge: Working knowledge of AI Agent, especially around how function tools should be built.
- SDK Development: Hands-on experience building or managing the development of SDKs in either an engineering or product capacity.
- Product Strategy: Strong skills in developing and executing product strategy, especially for platform or integration products.
Skills & Technologies
Go
About the Company
Cresta
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$130,000 – $190,000
Location
Remote (Worldwide)
Work Mode
Remote
Posted
28 days ago