Customer.io
Senior Data Scientist
CanadaRemotePosted 17 days ago$140,000 – $150,000
Full TimeSeniorRemoteCA
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Job Description
About Customer.ioOver 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers
Key Highlights
- Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
- Design experiments and measurement approaches to evaluate the impact of product and marketing changes – and help teams make decisions based on evidence rather than intuition.
- Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
- Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
- Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
Qualifications
Required Qualifications
- 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
- Strong foundation in statistics, experimentation, and behavioral analytics – with the ability to apply them pragmatically to real product and business problems.
- Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
- Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
- Strong communication and stakeholder skills – you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
- An ownership mindset – you help define the problem and move work forward; you don’t wait for perfect requirements.
Skills & Technologies
Machine LearningSQLPython
About the Company
Customer.io
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$140,000 – $150,000
Location
Canada
Work Mode
Remote
Posted
17 days ago
Country
CA