Cresta

Cresta

Customer Engineer, APAC

USRemotePosted Today$135,000 – $190,000
Full TimeRemoteUS

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Job Description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human a

Key Highlights

  • Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
  • Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
  • Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
  • Develop and maintain integrations using technologies including Go, Python, and JavaScript.
  • Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.

Qualifications

Required Qualifications

  • Strong software engineering skills, with hands-on experience in Go, Python, and/or JavaScript.
  • Experience using APIs and SDKs to build integrations and value-added solutions.
  • Experience with AWS and Git.
  • Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or similar platforms is highly desirable.
  • Experience working with enterprise customers and complex technical environments.
  • Ability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.
  • Strong communication skills and the ability to translate complex technical concepts for different audiences.
  • Ability to build trusted relationships with external technical stakeholders and take a consultative, strategic approach to solving customer problems.
  • Comfortable operating in a fast-moving environment and managing multiple priorities.
  • A think big, deliver simple mindset—you can navigate complexity while creating practical solutions for customers.
  • Comfortable collaborating with distributed teams and customers across multiple APAC markets and time zones.

Skills & Technologies

GoPythonJavaScriptAWSGit

About the Company

Cresta

Cresta

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Job Details

Employment Type

Full Time

Salary Range

$135,000 – $190,000

Location

US

Work Mode

Remote

Posted

Today

Country

US