Craniometrix
Manager / Director of Customer Success
New York, New York, USPosted 4 days ago$180,000 – $250,000
Full TimeExecutiveUS
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Job Description
Manager / Director of Customer Success New York, NY · Customer Success · In office · Full-time Craniometrix is building the care infrastructure that makes living with dementia easier. When families ge
Key Highlights
- Drive the ramp of patient enrollment from each practice you manage, turning a signed partnership into active, engaged patients and families.
- Lead implementation and onboarding as the primary point of contact, coordinating closely with operations, data, and enrollment teams so a new practice ramps fast.
- Partner with the practice to identify and refer eligible dementia patients, and remove the workflow friction that slows enrollment.
- Become the trusted point of contact for each practice, from neurologists to office managers to administrators, with a regular cadence of check-ins, reporting, and reviews.
- Stratify your accounts by value, need, and complexity, and tailor your engagement so the right practices get the right attention.
Qualifications
Required Qualifications
- 5+ years in account management, customer success, or a comparable post-sale role, ideally owning retention, expansion, or a book of business. We're are looking for someone who has built and/or lead a customer success function before.
- Experience managing the full customer lifecycle, from onboarding through renewal and expansion.
- A track record of driving measurable outcomes: adoption, utilization, retention, or expansion. In our world, that is patient enrollment and engagement.
- Comfort with data and reporting. You can stratify a portfolio, read utilization, and build a review that moves a practice forward.
- Strong written and verbal communication, credible with clinical and administrative stakeholders.
- Comfortable in a fast-paced, early-stage environment and building from a blank page.
- Highly organized, systematic, and comfortable owning a number.
- 5+ years in account management, customer success, or a comparable post-sale role, ideally owning retention, expansion, or a book of business. We're are looking for someone who has built and/or lead a customer success function before.
- Experience managing the full customer lifecycle, from onboarding through renewal and expansion.
- A track record of driving measurable outcomes: adoption, utilization, retention, or expansion. In our world, that is patient enrollment and engagement.
- Comfort with data and reporting. You can stratify a portfolio, read utilization, and build a review that moves a practice forward.
- Strong written and verbal communication, credible with clinical and administrative stakeholders.
- Comfortable in a fast-paced, early-stage environment and building from a blank page.
- Highly organized, systematic, and comfortable owning a number.
- Experience in healthcare, health-tech, value-based care, or Medicare-reimbursed care models (GUIDE, CCM/PCM, or comparable).
- Experience managing physician-practice or provider relationships.
- Experience as an early or founding customer success or account management hire, or building an account management motion from scratch.
- A track record of driving enrollment, utilization, or referral volume in a care or services model.
Skills & Technologies
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About the Company
Craniometrix
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Job Details
Employment Type
Full Time
Experience Level
Executive
Salary Range
$180,000 – $250,000
Location
New York, New York, US
Posted
4 days ago
Country
US