DataGrail
Senior Manager, Customer Success
UKRemotePosted 12 days ago$180,000 – $210,000
Full TimeSeniorRemoteUK
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
The Opportunity:Data Privacy has become one of the most strategic challenges facing modern businesses, sitting at the intersection of AI governance, data operations, and customer trust. As companies a
Key Highlights
- Lead, coach, and develop a team of CSMs across all customer segments by getting on calls, giving real-time feedback, and actively making people better at their jobs.
- Own the team’s renewal performance and drive toward a consistent 95%+ renewal rate.
- Be the first line of defense for your team — the person every CSM brings their questions, problems, and escalations to before they go anywhere else.
- Build and maintain deep knowledge of every account in the portfolio, including health signals, engagement levels, renewal timelines, and expansion potential.
- Ensure EBRs are completed where needed and every low-engagement account has a documented, proactive re-engagement plan.
Qualifications
Preferred Qualifications
- Experience in privacy, data governance, or compliance-adjacent industries.
- Background as a player-coach showing you’re capable of carrying both team responsibility and direct customer ownership.
- Experience building or scaling a CS team from an early-stage foundation.
Skills & Technologies
Go
About the Company
DataGrail
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$180,000 – $210,000
Location
UK
Work Mode
Remote
Posted
12 days ago
Country
UK