Cloudbeds
Onboarding Project Manager
USARemotePosted 16 days ago
Full TimeSeniorRemoteUS
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Job Description
What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in
Key Highlights
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
Qualifications
Preferred Qualifications
- At least 1 year of project management experience within a hospitality SaaS environment
- Previous experience with customer implementation & onboarding at a hospitality SAAS company
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
Skills & Technologies
GoMachine Learning
About the Company
Cloudbeds
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
16 days ago
Country
US