Nielsen

Nielsen

Salesforce Business Analyst

GB , EU , NLRemotePosted Today
Full TimeSeniorRemote

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Job Description

Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary resul

Key Highlights

  • Global Requirement Gathering: Lead cross-functional discovery workshops with global business teams and Subject Matter Experts (SMEs); translate complex business needs into refined user stories, acceptance criteria, and comprehensive process maps.
  • Process Optimization & Governance: Analyze, design, and streamline global business workflows within Salesforce to eliminate manual data redundancy, increase sales and support productivity, and establish robust data governance.
  • Thought Leadership & Solutioning: Provide technical and functional thought leadership on Salesforce best practices, challenging stakeholders when necessary to guide them toward flexible, sustainable, and scalable solutions.
  • AI Transformation (Agentforce): Proactively evaluate existing business processes and user friction points to identify opportunities where Agentforce autonomous AI agents can drive operational efficiency.
  • Enterprise Integration Alignment: Partner with business and technical teams to research, document, and validate Salesforce enhancements that intersect with enterprise platforms, specifically SAP S/4HANA.

Qualifications

Required Qualifications

  • Salesforce Core Experience: 5+ years of dedicated experience as a Business Analyst within an enterprise-level Salesforce.com environment (Sales, Service, or Experience Clouds).
  • Enterprise Platform Exposure: Proven experience gathering requirements and mapping data flows for complex multi-system integrations, with direct experience involving SAP S/4HANA highly preferred.
  • Business Process Engineering: Demonstrated mastery in business process mapping, UI/UX gathering, and aligning disparate global teams on unified, streamlined workflows.
  • Agile & Technical Literacy: Deep experience working inside Agile/Scrum delivery frameworks, with high proficiency in Jira, Confluence, and collaborative documentation suites (Google Workspace/MS 365).
  • Consultative Soft Skills: Exceptional communication, negotiation, and conflict-resolution skills; a proven ability to confidently ask critical questions, challenge status-quo workflows, and “bulletproof” proposed designs.
  • Education: Bachelor’s degree in Business Administration, Management Information Systems (MIS), Computer Science, or a related field.

Skills & Technologies

AgileScrumJiraConfluence

About the Company

Nielsen

Nielsen

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Job Details

Employment Type

Full Time

Experience Level

Senior

Location

GB , EU , NL

Work Mode

Remote

Posted

Today