Ping Identity
Manager, Customer Success Manager
PortugalRemotePosted 11 days ago
Full TimeExecutiveRemotePT
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Job Description
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we
Key Highlights
- 10+ years in Customer Success, Account Management, Consulting, or related customer‑facing roles in B2B SaaS / enterprise software.
- 2+ years leading or mentoring CSMs or similar roles (formal line management preferred).
- Strong understanding of subscription / ARR business models, renewals, and expansion mechanics.
- Demonstrated experience driving customer adoption and value realization with complex, multi‑stakeholder accounts.
- Comfortable working with executive stakeholders (Director, VP, C‑level) and leading structured, outcome‑driven meetings.
Qualifications
Required Qualifications
- Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domain.
- Hands‑on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM tools (e.g., Salesforce).
- Track record of building or improving CS playbooks, processes, or programs at scale.
- Experience managing distributed / remote teams across regions.
About the Company
Ping Identity
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Job Details
Employment Type
Full Time
Experience Level
Executive
Location
Portugal
Work Mode
Remote
Posted
11 days ago
Country
PT