Forvis
Response – Support Analyst I
USARemotePosted 2 days ago
Full TimeRemoteUS
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Job Description
General information Name Response – Support Analyst I Posting Title Response – Support Analyst I Ref # 2236872 Date Published Monday, June 8, 2026 Close Date 09/07/2026 Job Category Internal Firm Serv
Key Highlights
- Troubleshoot and resolve issues using documented procedures and available tools
- Promote self-help resources and escalate unresolved tickets after 30 minutes
- Maintain confidentiality and direct complex requests to management · Log all actions, inquiries, and resolutions accurately
- Follow up with users and set realistic expectations
- Meet performance metrics, including answering calls within 15 seconds and keeping abandoned call rate below 5%
Qualifications
Required Qualifications
- Currently enrolled in a tech/computer science program or has relevant support center experience
- Minimum 1 year of technical customer service or equivalent training
- Strong written and verbal communication skills
- Proven customer service excellence
- Proficient in PC, laptop, printer, and peripheral hardware support
- Skilled in Windows, Microsoft Office, communication tools, antivirus, and diagnostics
- Capable of troubleshooting onsite and remote computing issues
- Collaborative and professional interactions with peers, clients, and executives
About the Company
Forvis
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Job Details
Employment Type
Full Time
Location
USA
Work Mode
Remote
Posted
2 days ago
Country
US