Obsidian Security
Senior Support Engineer
USARemotePosted Today$100,000 – $130,000
Full TimeSeniorRemoteUS
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle Eas
Key Highlights
- Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
- Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
- Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
- Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
- Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
Qualifications
Preferred Qualifications
- Scripting or coding ability, for example Python, and comfort debugging at the API level.
- Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
- Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.
Skills & Technologies
Python
About the Company
Obsidian Security
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$100,000 – $130,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US