Monzo
Senior Machine Learning Scientist, Customer Operations
LATAMRemotePosted Today$145,000 – $190,000
Full TimeSeniorRemote
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Job Description
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown
Key Highlights
- Understand customers’ problems and support needs based on a variety of inputs.
- Route customers to the right COp who can support them and globally optimise those routing decisions across millions of customers and thousands of support staff.
- Automate the resolution of customers’ support needs through autonomous agents.
- Aid customer support in decision-making and pattern detection.
- You have a track record of executing on the development and deployment of advanced Machine Learning models tackling real business problems with demonstrable impact, preferably in a fast moving tech company.
Qualifications
Preferred Qualifications
- Experience working with operations, financial crime and in regulated institutions
- Commercial experience writing critical production code and working with microservices
- Experience working with operations, financial crime and in regulated institutions
- Commercial experience writing critical production code and working with microservices
Skills & Technologies
Machine LearningDeep LearningPythonSQLGo
About the Company
Monzo
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$145,000 – $190,000
Location
LATAM
Work Mode
Remote
Posted
Today