Intelerad
Senior System Support Specialist II (Medical Imaging)
UKRemotePosted 1 month ago
Full TimeSeniorRemoteUK
See how this job matches your profile
Sign in for an AI-powered fit score, breakdown, and a tailored resume.
Job Description
Company DescriptionAt Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamlin
Key Highlights
- Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication.
- Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring.
- Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides.
- Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise.
- Provide continuous coverage and on-call support as part of the team’s rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.
Qualifications
Required Qualifications
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
- 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments.
- Solid experience with PACS, RIS, and VNA platforms.
- Working knowledge of interoperability protocols (DICOM, HL7, IHE).
- Familiarity with imaging workflows and the clinical use of radiology IT solutions.
- Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, PostgreSQL).
- Hands-on experience with VMware environments, storage architecture, and Linux systems.
- Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
- Experience using ticketing systems (ServiceNow preferred).
- Understanding of cybersecurity best practices and HIPAA compliance.
- Bachelor’s degree in Computer Engineering, Healthcare Informatics, or a related field—or equivalent work experience.
- 3+ years of hands-on experience supporting Healthcare IT systems, preferably in radiology environments.
- Solid experience with PACS, RIS, and VNA platforms.
- Working knowledge of interoperability protocols (DICOM, HL7, IHE).
- Familiarity with imaging workflows and the clinical use of radiology IT solutions.
- Proficiency with Windows Server environments (2012+), networking principles, and database systems (SQL Server, Oracle, PostgreSQL).
- Hands-on experience with VMware environments, storage architecture, and Linux systems.
- Strong communication and interpersonal skills for interacting with clinical and technical stakeholders.
- Experience using ticketing systems (ServiceNow preferred).
- Understanding of cybersecurity best practices and HIPAA compliance.
- Relevant industry certifications (Microsoft, VMware, Cisco, etc.).
- Red Hat Certified System Administrator (RHCSA) certification.
- Experience with scripting or automation tools (e.g., PowerShell, Bash, Python).
- Knowledge of cloud-hosted imaging solutions or telemedicine platforms.
- Multilingual abilities (French is a strong asset).
Skills & Technologies
SQLPostgreSQLLinuxBashPython
About the Company
Intelerad
View company profile →
Interested in this role?
Sign in or create a free account to see how this job matches your skills, apply with one click, and let our AI tailor your resume.
Sign in to applyAI-powered resume optimization
Save and track your applications
Job Details
Employment Type
Full Time
Experience Level
Senior
Location
UK
Work Mode
Remote
Posted
1 month ago
Country
UK