GitLab
Customer Success Manager – APJ
PortugalRemotePosted 28 days ago$80,000 – $140,000
Full TimeSeniorRemotePT
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Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, an
Key Highlights
- Helping customers improve adoption of GitLab across their software development lifecycle through structured success plans and workshops
- Partnering with account teams and cross-functional stakeholders to turn usage insights into recommendations that support customer outcomes, retention, and growth
- Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab.
- Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
- Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle.
Qualifications
Required Qualifications
- Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy.
- Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
- Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
- Knowledge of the software development lifecycle, including common development pipelines and tooling.
- Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
- Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.
- Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.
- Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region.
Skills & Technologies
Git
About the Company
GitLab
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$80,000 – $140,000
Location
Portugal
Work Mode
Remote
Posted
28 days ago
Country
PT