Tailscale
Team Lead, Customer Support
PortugalRemotePosted 28 days ago$160,000 – $160,000
Full TimeSeniorRemotePT
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Job Description
About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinat
Key Highlights
- Manage day-to-day support operations for a team of 8-10 Support Engineers.
- Lead the onboarding, technical mentoring, and career coaching for all direct reports.
- Conduct regular 1:1s and performance management reviews to ensure team alignment and growth.
- Oversee the support queue to ensure SLA/SLO adherence, including response and resolution times.
- Act as an internal escalation point for both complex technical issues and difficult customer situations.
Skills & Technologies
JiraAzureLinux
About the Company
Tailscale
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$160,000 – $160,000
Location
Portugal
Work Mode
Remote
Posted
28 days ago
Country
PT