Unite Us
Customer Success Executive
USARemotePosted Today$110,000 – $120,000
Full TimeSeniorRemoteUS
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Job Description
Job Title: Customer Success Executive – Nebraska Department: Customer Success About the Role: As a Customer Success Executive, you’ll own retention and expansion for a strategic book of business acros
Key Highlights
- Own retention and growth strategy: Develop and execute multi-year account plans that align Unite Us capabilities to customer objectives, drive GRR/NRR, and proactively mitigate churn risk across assigned vertical(s).
- Lead executive stakeholder engagement: Build, map, and manage senior and C‑suite relationships; align on goals, success metrics, and value realization for providers, payers, public sector, and community-based organizations.
- Negotiate complex renewals and expansions: Structure and close multi-year renewals and support upsells, including pricing strategy and terms; navigate procurement and budget cycles in partnership with Legal and Finance to land on time.
- Translate data into compelling narratives: Analyze platform utilization, network health, and outcomes to produce ROI analyses and insights that inform strategy; deliver QBRs and executive readouts that drive decisions and action.
- Orchestrate cross-functional value delivery: Lead initiatives with Product, Community, Operations, Marketing, and Support to resolve issues, unlock adoption, and deliver on success plans without formal people management.
Qualifications
Required Qualifications
- This position is remote, U.S. based. Candidates must live in Nebraska to be considered.
- This position may require 30% travel
- The target base pay range for this role is: $110,000-$120,000. This role is eligible for variable compensation. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate’s skills, experience, and competencies, as well as location.
- All team members will be required to pass a background check which includes criminal, employment, and education verification
About the Company
Unite Us
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$110,000 – $120,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US