Grundfos
Application Engineer – Digital Solutions
MexicoRemotePosted Today
Full TimeRemoteMX
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Job Description
Are you passionate about bridging the gap between cutting-edge digital technology and real-world customer success in water management? Then join us in our mission to pioneer smarter solutions for movi
Key Highlights
- Build and maintain deep technical expertise across our digital solutions, the applications they serve, and the Grundfos components they integrate with.
- Provide proactive technical support for active subscriptions — configuring solution apps, delivering customer outcome reports, and identifying opportunities for improvement.
- Resolve incidents escalated by local sales, service teams, or customers directly, collaborating with 2nd-level support to ensure timely case closure and customer satisfaction.
- Contribute to continuous improvement by creating documentation, tools, and scripts that enhance support processes and team efficiency.
- Build trusted partnerships with customers using our digital solutions — identifying champions, generating success stories, and fostering a community of engaged digital users.
Qualifications
Preferred Qualifications
- Bachelor’s degree in Engineering, Computer Science, Electronics, Mechanical or Environmental Engineering, or equivalent practical experience.
- Knowledge of or experience with electronic monitoring systems, SCADA, telemetry, IoT devices, or software-based data management and analytics platforms.
- Experience implementing customer support processes including onboarding, training, and hypercare.
- Fluent in English (verbal and written).
- Experience in water utility or building services applications.
- Proficiency in additional languages beyond English.
- Familiarity with customer success methodologies, adoption metrics, or subscription-based service models.
- A working environment built around your needs, with hybrid working opportunities.
- Annual bonuses, health insurance and a strong focus on well-being activities.
- Three days’ additional paid leave for volunteering in your community.
- Access to on-demand training and learning sessions and carefully structured programes to pursue personal and professional development opportunities.
About the Company
Grundfos
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Job Details
Employment Type
Full Time
Location
Mexico
Work Mode
Remote
Posted
Today
Country
MX