World Wide Technology
Customer Success Manager-Asset Manager
PortugalRemotePosted 15 days ago$65,000 – $80,000
Full TimeSeniorRemotePT
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Job Description
Responsibilities: Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities Reconcile customer deployment, procurement,
Key Highlights
- Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities
- Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position
- Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning
- Support customers within Cisco Smart Accounts, Virtual Accounts, licensing portals, and Enterprise Agreement structures
- Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices
Qualifications
Required Qualifications
- 4–6+ years of experience in Customer Success, Asset Management, Enterprise Software Licensing, Operations, Project Management, Business Analysis, IT, or related customer-facing technology roles
- Proven experience working within Cisco licensing environments, including Smart Accounts, Virtual Accounts, Enterprise Agreements, and subscription-based software models
- Strong understanding of software lifecycle management including deployment, entitlement, adoption, consumption, renewals, and operational governance
- Demonstrated ability to analyze, validate, reconcile, and present complex operational and licensing data
- Experience supporting enterprise customers within complex, fast-paced, and highly visible technology environments
- Federal or Public Sector customer experience strongly preferred
- Strong executive presence with experience presenting to technical teams, operational stakeholders, and senior leadership
- Demonstrated ability to operate effectively within ambiguous environments with shifting priorities and evolving structures
- Strong organizational, prioritization, and time management skills with the ability to manage multiple initiatives simultaneously
- Strong business acumen with the ability to translate operational data into meaningful customer outcomes and recommendations
- Experience collaborating cross-functionally across Sales, Engineering, Operations, Finance, OEM partners, and Customer Success organizations
- Strong facilitation, communication, and customer engagement skills
- Experience building or refining operational processes, reporting frameworks, or customer success workflows preferred
- Exposure to additional OEM ecosystems such as Palo Alto, VMware, Dell, Red Hat, or similar technologies preferred but not required
- Previous Program or Project Management experience considered a plus
- This job requires up to 20% travel throughout the US.
About the Company
World Wide Technology
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$65,000 – $80,000
Location
Portugal
Work Mode
Remote
Posted
15 days ago
Country
PT