Alan
🇧🇪 Senior Customer Support Specialist – Belgium
US
,
CARemotePosted 13 days ago
Full TimeSeniorRemoteUS
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Job Description
Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.Alan exists to
Key Highlights
- Train and onboard admins on Alan’s product, workflows, and best practices (remote and occasionally onsite): affiliation lifecycle, payroll management, invoicing, and more
- Own admin support end-to-end for your account portfolio: handle requests, investigate issues, coordinate with internal teams, and ensure timely resolution
- Manage complex or sensitive conversations with admins (objections, escalations, high-stakes operational topics) with clarity and empathy
- Anticipate risks (missing affiliations, payroll edge cases, invoicing issues) and prevent blockers before they impact admins
- Identify recurring pain points and propose improvements: documentation, playbooks, tooling, and product feedback (with Product Specialists and relevant crews)
Skills & Technologies
CSSGo
About the Company
Alan
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
US , CA
Work Mode
Remote
Posted
13 days ago
Country
US