SupportYourApp
(fluent Swedish and English) Part-time Customer Support Consultant (global)
APACRemotePosted Today$15,600 – $26,000
Part TimeRemote
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Job Description
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deli
Key Highlights
- Deliver outstanding customer support via emails and phone calls;
- Answer customer questions and walk users through the system;
- Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;
- Handle complaints with a calm, friendly approach;
- Escalate complex or high-priority issues to the appropriate internal team when needed;
Qualifications
Required Qualifications
- Excellent Swedish and English skills (at least C1 level for both spoken and written);
- Solid basic technical understanding and personal interest in electronics or PC/IT topics;
- Excellent problem-solving skills;
- Fast learner;
- The ability to communicate clearly, professionally and empathetically with customers;
- Strong analytical skills;
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Preferred Qualifications
- Experience with Salesforce or similar tools.
About the Company
SupportYourApp
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Job Details
Employment Type
Part Time
Salary Range
$15,600 – $26,000
Location
APAC
Work Mode
Remote
Posted
Today