Nivoda
Senior Customer Support Executive, Italian & French Speaking (Remote in Europe)
SGRemotePosted Today
Full TimeSeniorRemoteSG
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Job Description
Location: Remote in Europe Working schedule: Mon – Fri, 8am – 5pm CETLanguage Requirements: Native or full professional proficiency in English, Italian and French is required for this role. In additio
Key Highlights
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. In addition, you’ll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- You’ll be working together with other teams in the business to tackle root causes of customer issues.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Qualifications
Preferred Qualifications
- Zendesk experience is highly desirable
- Fluency in Spanish
- Zendesk experience is highly desirable
- Fluency in Spanish
Skills & Technologies
Swift
About the Company
Nivoda
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
SG
Work Mode
Remote
Posted
Today
Country
SG