Gympass
Operations Performance Manager
LATAMRemotePosted 25 days ago$70,000 – $110,000
Full TimeSeniorRemote
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Job Description
Your wellbeing, our mission. Join a company shaping a healthier world.GET TO KNOW USAt Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners
Key Highlights
- Translate operational metrics into high-impact action plans that directly influence NPS, CSAT, and client retention across the region.
- Manage team capacity and workload to ensure the hub meets its SLAs while maintaining quality standards during peak periods.
- Develop and implement robust frameworks for monitoring incidents and risks, proactively identifying bottlenecks before they impact the client.
- Oversee the creation of advanced dashboards and analytical reports to provide leadership with clear visibility into operational health and trends.
- Drive the continuous refinement of end-to-end workflows, ensuring that “lessons learned” from client issues are codified into structural process improvements.
Qualifications
Required Qualifications
- Bachelor’s degree
- Previous experience working in Operations, Customer Support, or Service Quality environments is essential.
- English knowledge is mandatory for daily interaction with global stakeholders.
- Ability to navigate between deep technical details (root cause analysis) and the “big picture” (business and financial impact).
- Proven track record of managing multiple high-priority projects in a fast-paced, hyper-growth environment.
- Strong ability to influence peers and senior leadership through data-driven arguments and collaborative problem-solving.
- Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office).
- Proactive, focused, and customer-oriented profile (customer focus). Problem solver.
Skills & Technologies
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About the Company
Gympass
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$70,000 – $110,000
Location
LATAM
Work Mode
Remote
Posted
25 days ago