Windranger Labs

Windranger Labs

Customer Service Representative – KYC & Compliance (Payments & Banking Focus)

APACRemotePosted 1 day ago$30,000 – $70,000
Full TimeMidRemote

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Job Description

About URUR is the account layer for the open economy — the regulated infrastructure that lets wallets, developers, and financial platforms give their users a real financial account through one API.The

Key Highlights

  • Review and verify customer onboarding applications to ensure full compliance with internal KYC/AML standards and external regulatory requirements.
  • Authenticate customer-submitted documents (IDs, proof of address, source of funds, etc.) with meticulous attention to detail before processing.
  • Maintain accurate and up-to-date records in the customer database, ensuring data quality and integrity across all touchpoints.
  • Respond promptly to client inquiries related to onboarding, account verification, transaction status, and compliance-related matters across multiple channels (email, chat, ticketing systems).
  • Monitor customer activity for potential red flags or suspicious behavior, escalating high-risk cases or anomalies in line with AML/CFT protocols.

Qualifications

Required Qualifications

  • 1–3 years of experience in customer support, operations, KYC, or compliance-related roles within fintech, payments, banking, or crypto.
  • Prior experience handling customer interactions via live chat, email, or phone in a high-pressure support environment is a strong plus.
  • Familiarity with KYC/AML and customer due diligence processes within fintech or crypto environments.
  • Familiarity with KYC/AML tools such as SumSub, Jumio, Zendesk, or similar operational platforms is a plus.
  • Exceptional attention to detail, with strong risk awareness and cross-referencing abilities.
  • Able to work independently, prioritize multiple tasks, and thrive under pressure or time-sensitive situations.
  • Strong written and spoken communication in both English and Mandarin.
  • Able to communicate clearly and professionally while exercising good judgment in user-facing situations.
  • Comfortable working within Asia time zones, including occasional Public Holiday support coverage when required.
  • 1–3 years of experience in customer support, operations, KYC, or compliance-related roles within fintech, payments, banking, or crypto.
  • Prior experience handling customer interactions via live chat, email, or phone in a high-pressure support environment is a strong plus.
  • Familiarity with KYC/AML and customer due diligence processes within fintech or crypto environments.
  • Familiarity with KYC/AML tools such as SumSub, Jumio, Zendesk, or similar operational platforms is a plus.
  • Exceptional attention to detail, with strong risk awareness and cross-referencing abilities.
  • Able to work independently, prioritize multiple tasks, and thrive under pressure or time-sensitive situations.
  • Strong written and spoken communication in both English and Mandarin.
  • Able to communicate clearly and professionally while exercising good judgment in user-facing situations.
  • Comfortable working within Asia time zones, including occasional Public Holiday support coverage when required.

Preferred Qualifications

  • Experience in crypto, exchanges, wallets, or digital asset platforms.
  • Familiarity with Zendesk, Lark, or similar support tools.
  • Exposure to transaction monitoring, P2P reviews, or fraud/risk operations.
  • Experience in crypto, exchanges, wallets, or digital asset platforms.
  • Familiarity with Zendesk, Lark, or similar support tools.
  • Exposure to transaction monitoring, P2P reviews, or fraud/risk operations.

Skills & Technologies

SwiftRails

About the Company

Windranger Labs

Windranger Labs

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Job Details

Employment Type

Full Time

Experience Level

Mid

Salary Range

$30,000 – $70,000

Location

APAC

Work Mode

Remote

Posted

1 day ago