Verra Mobility
Operations Technician I
USA, CanadaRemotePosted 13 days ago
Full TimeRemoteCA
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Job Description
Position Overview:This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations ac
Key Highlights
- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate and detailed records of all account documentation.
- Communicate effectively with advisors to resolve any discrepancies or issues.
- Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.
- Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Qualifications
Required Qualifications
- Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
- Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals
- Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.
- Demonstrated knowledge of computing and data troubleshooting
- Demonstrated knowledge of network and remote system troubleshooting
- Demonstrated knowledge of data management and information technologies
- Experience in accurately and reliably interpreting data for determining appropriate action.
- Experience in managing multiple priorities.
- Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
- Successful completion of the Nlets fingerprinting background assessment.
Skills & Technologies
AgileScrumPython
About the Company
Verra Mobility
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Job Details
Employment Type
Full Time
Location
USA, Canada
Work Mode
Remote
Posted
13 days ago
Country
CA