Tailscale
Customer Support Engineer
UKRemotePosted Today
Full TimeSeniorRemoteUK
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Job Description
About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinat
Key Highlights
- Serve as the primary escalation point for technically complex tickets raised by paying customers, taking full ownership through to resolution.
- Diagnose and troubleshoot advanced Tailscale-specific issues like ACL misconfigurations, subnet routing/exit node configurations, and integration with identity providers (e.g. Okta, Azure AD).
- Manage a ticket queue with a consistent focus on SLA adherence, ensuring timely first responses and resolutions.
- Drive positive user outcomes and maintain high CSAT scores by providing clear, helpful, and accurate technical guidance.
- Balance a high volume of daily ticket replies while maintaining the technical depth required to troubleshoot complex networking issues.
Skills & Technologies
AzureLinuxKubernetesJira
About the Company
Tailscale
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
UK
Work Mode
Remote
Posted
Today
Country
UK