Binance
AI Chatbot Product Manager
PhilippinesRemotePosted Today
Full TimeRemotePH
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Job Description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for
Key Highlights
- Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
- Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
- Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.
- Bachelor degree or above.
Qualifications
Required Qualifications
- Bachelor degree or above.
- Must have product design experience in CS bot.
- Have a good communication skills with multiple stakeholders.
- Process strong data analysis and user insight skills.
- Excellent problem solving and analytical skills.
Skills & Technologies
BlockchainWeb3
About the Company
Binance
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Job Details
Employment Type
Full Time
Location
Philippines
Work Mode
Remote
Posted
Today
Country
PH