Ashby
Customer Education Program Manager
USARemotePosted Today
Full TimeSeniorRemoteUS
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Job Description
About this roleHi, I’m Jace, and I founded Ashby’s Customer Education function in 2025. We’ve expanded the team since then, I now lead the team and am excited to be hiring our next Program Manager! Ou
Key Highlights
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets
- Define the goal and shape of each learning asset — what it should help customers do, for whom, and in what format — then gather SME input, design the approach, and build it
- Refresh and improve existing Academy content so it stays aligned with how Ashby actually works today
- Translate complex Ashby workflows into clear, practical, outcome-oriented education — the kind that helps customers understand not just what to do, but why it matters
- Partner cross-functionally with CS, Product, PMM, and RecOps Consultants to identify high-value education opportunities and get the right assets out at the right time
Qualifications
Required Qualifications
- You’ve taught something complex before. Whether live, through writing, or both, you’ve helped someone understand a complicated product or process and have ideas on how to turn that into something scalable.
- You can juggle multiple projects. You manage several at once without losing momentum when priorities shift.
- You’re a strong writer. You can make complicated things feel clear and useful on the page.
- You’re comfortable recording voiceovers. Recording yourself for customer-facing content feels natural, not like a stretch.
- You own work end-to-end. You can take something from problem framing through build and launch without needing a fully mapped plan first.
- You work well with subject matter experts. You know how to pull what you need from busy stakeholders without losing momentum or clarity.
- You have good judgment about scope. You can tell when something should be deep, lightweight, or optimized for speed, and you choose intentionally.
About the Company
Ashby
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Job Details
Employment Type
Full Time
Experience Level
Senior
Location
USA
Work Mode
Remote
Posted
Today
Country
US