Dutchie
Customer Success Manager
USARemotePosted 1 day ago$55,000 – $75,000
Full TimeMidRemoteUS
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Job Description
About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further s
Key Highlights
- Operate as part of an Account Team pod, partnering closely with Account Managers on account strategy — you own customer health and the churn lifecycle; they own renewals and commercial growth.
- Own the renewal runway: monitor accounts in the 90-day renewal window, flag at-risk accounts early, and have save plans in motion so Account Managers enter renewal conversations with no surprises.
- Manage churn risk end to end — triage, mitigation strategy, and resolution — partnering cross-functionally to remove blockers.
- Proactively monitor account health signals (engagement, product usage, billing indicators) and act on them before they become escalations.
- Pull context together across Product, Support, Sales, Solutions, and Implementation so customer feedback, open requests, and high-priority issues never go unanswered.
Qualifications
Required Qualifications
- 3–5 years of experience in Customer Success, Account Management, or a related client-facing role (SaaS or technology industry preferred).
- Experience managing churn risk and retention motions — you’ve owned saves, not just flagged them.
- Comfort operating in a shared-accountability model where your performance is measured alongside a team (pod-level metrics), with growing autonomy in commercial conversations.
- Strong technical aptitude and problem-solving skills; able to source or solution answers independently.
- Excellent communication, organizational, and prioritization abilities — you can run multiple active risk situations without dropping threads.
- Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation).
- Proactive, ownership-driven approach with a focus on continuous improvement.
- Knowledge of the cannabis industry is a plus, but not required
Skills & Technologies
Go
About the Company
Dutchie
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Job Details
Employment Type
Full Time
Experience Level
Mid
Salary Range
$55,000 – $75,000
Location
USA
Work Mode
Remote
Posted
1 day ago
Country
US