ZOLL Medical Corporation
Customer Care – Product Technical Support Specialist – Pittsburgh Hybrid / Remote Other Locations
USARemotePosted Today$38,000 – $46,000
Full TimeRemoteUS
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Job Description
CMSAt ZOLL, we’re passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people’s lives. Our medical devices, softw
Key Highlights
- LifeVest, the world’s first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
- HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
- TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.
- Analyze problems, diagnose probable causes, and utilize troubleshooting techniques to resolve basic to complex product issues.
- Have an in-depth understanding of products and technical troubleshooting requirements to effectively guide or educate patients and/or customers in proper product maintenance and use.
Qualifications
Preferred Qualifications
- Associate’s Degree or Bachelor’s Degree in related field preferred
- Proven experience in product support or related customer facing role, ideally within the medical, safety, or life-saving products industry is a plus.
- Strong communication skills, both oral and written, including the ability to translate and communicate technical and analytical issues to all types of end users.
- Exceptional customer service skills and empathy for direct patient contact.
- Technical aptitude or experience troubleshooting basic to complex product related technical systems.
- Computer literacy with Microsoft Office experience.
- Experience with CRM systems, knowledge base and support tools a plus.
- Ability to adapt to and learn new technologies and products quickly.
- Medical or clinical experience a plus
About the Company
ZOLL Medical Corporation
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Job Details
Employment Type
Full Time
Salary Range
$38,000 – $46,000
Location
USA
Work Mode
Remote
Posted
Today
Country
US