Experian

Support Engineer II – Developer Portal

Costa RicaRemotePosted Today

Full TimeExecutiveRemoteCR

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Job Description

Company DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to

Key Highlights

Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
Be a first contact for users, ensuring response and resolution of issues.
Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access.
Escalate complex issues to Level 2/engineering teams with proper documentation and context.
Monitor system alerts and address potential issues.

Qualifications

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience).
2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role.
Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support.
Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools.
1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows.
Knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts.
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience).
2–4 years of experience in Technical Support, Application Service Desk, Developer Support, or a similar technology-focused role.
Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support.
Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools.
1+ years of experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows.
Knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts.

Skills & Technologies

PythonSQL

About the Company

Experian

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Job Details

Employment Type

Full Time

Experience Level

Executive

Location

Costa Rica

Work Mode

Remote

Posted

Today

Country