Avid
Customer Administration I
APACRemotePosted 2 days ago$30,000 – $55,000
Full TimeRemote
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Job Description
It’s fun to work in a company where people truly BELIEVE in what they’re doing!We’re committed to bringing passion and customer focus to the business.Customer Administration IABOUT AVIDAvid makes tech
Key Highlights
- Providing support to our customers from all around the world by acting as a liaison of sorts (may provide product information, resolve any emerging problems with purchase and post-purchase transactions.)
- Identifying customer needs and helping customers complete their purchase on the online store
- Assist with customer concerns on billing and credit card transactions
- Assist with customer requests on Cancellation, Returns & Refunds transactions
- Assist with creation of knowledge-based content for Online Support
Qualifications
Required Qualifications
- Proven experience as a Customer Support agent is a must (at least 1-year experience is required)
- Strong eCommerce online support experience is a plus
- Experience using helpdesk software and remote support tools a plus
- Above average skills in MS Office
- Fluency in English a must (both in written and oral)
- Willingness to work on shifting schedules a must
- Excellent communication and problem-solving skills a must
About the Company
Avid
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Job Details
Employment Type
Full Time
Salary Range
$30,000 – $55,000
Location
APAC
Work Mode
Remote
Posted
2 days ago