Remote
Senior Customer Success Manager – MM/Ent – EMEA
EMEARemotePosted 1 month ago$37,280 – $83,880
Full TimeSeniorRemote
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Job Description
About RemoteRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage
Key Highlights
- Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
- Be a trusted, deep subject matter expert on Remote’s offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral
- Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales
- Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact
- Share learning and drive development and enablement opportunities within the Customer Success team
Qualifications
Required Qualifications
- Proven track record as as a Senior/Enterprise CSM.
- Experience managing complex large clients (50+ employees) autonomously.
- This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
- Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
- Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
- Identify new opportunities: up-sell, cross-sell, additional training.
- Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
- Experience mentoring new team members.
- Fluent written and spoken English, and well structured communication skills in speaking & writing.
- It’s not required to have experience working remotely, but considered a plus.
Skills & Technologies
Go
About the Company
Remote
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Job Details
Employment Type
Full Time
Experience Level
Senior
Salary Range
$37,280 – $83,880
Location
EMEA
Work Mode
Remote
Posted
1 month ago