Reformation
Seasonal Customer Love Associate – (Remote – TX based)
PortugalRemotePosted 28 days ago$34,000 – $36,000
Full TimeRemotePT
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Job Description
Who We Are:Being naked is the #1 most sustainable option. We’re #2.Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matterand winni
Key Highlights
- Provide consistently magical customer service across all customer service channels
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
- Consistently meet and exceed performance goals
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
Qualifications
Required Qualifications
- Smart, incredibly organized, and driven towards excellence
- Passionate about Reformation’s mission and products
- An incredibly friendly person who loves interacting with people and never loses their cool
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
- Positive and willing to take on any task, big or small
- Strong communication skills across all customer service channels, including email, text, and chat
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
- Flexible and able to work in a constantly changing environment
- Productive, focused work style to successfully meet case volume expectations
About the Company
Reformation
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Job Details
Employment Type
Full Time
Salary Range
$34,000 – $36,000
Location
Portugal
Work Mode
Remote
Posted
28 days ago
Country
PT