Customer Success Manager (FMCG & Retail)

Key Highlights

• Scoping, communicating, and project managing customer deliverables.
• Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group (separate support and engagement management teams exist as well for additional customer coverage).
• Be an advocate for all assigned customers by understanding their business and leveraging Wiser’s solutions to help them grow.
• Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams
• Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams.